What does automation mean for designers?
It's hard to work on a product team that hasn’t automated some part of their workflow in the name of productivity. If machines can take care of the repeatable tasks and heavy lifting, designers can focus on doing more meaningful work. But how does this affect the way we use the work being created by machines?
Josh Clark, founder of design studio Big Medium, provoked the audience with this very question during his talk, ‘A.I. is your New Design Material’. Some of the most impressive advancements in recent technology are things like facial recognition, predictive text, and image search, all powered by machine learning. But it's important to remember—all of these technologies are still built on code. The upside is less room for error. No real emotions, expectations, or feelings get in the way of the job it was designed to do.
Yet, as humans, we assume that when facial recognition fails, the whole process is inherently flawed. But was it really?
According to Josh, that is the most fundamental thing to understand when it comes to machines. Not meeting our human expectations, doesn’t automatically make the technology itself a failure. These things were, by definition, built on logic, which begs the question: Can a robot's solution actually be wrong?
The point of introducing machine learning into our products was never to have them do all the work. Instead, algorithms and logic-based solutions ought only provide humans with better insight so as to empower us to arrive at better solutions, faster.
This fundamental understanding our users that really helps us make better products. This might be a simple example, but if a computer can figure out how to walk on it's own, maybe it's time to start investigating why and how these solutions were formed.
How do we design for the unknown future?
Jared Spool, Co-Founder of UIE asks, “What was the most important thing you learned yesterday, and how will it impact what you do in the future?”
As designers and researchers, we essentially always need to think about how we design products for the future, even as we’re meeting the demands of present day design. A tall order, especially when things move as fast as they have been over the last decade.
To start, Jared advocates for looking back at the ways in which our design processes have already changed.
Remember when UX/UI wasn't a priority for many companies? As a consultant during a time when the Internet had yet to hit mass market appeal, Jared was able to steer many companies into a mindset that considered the user experience of a product.
But this also lets us gain input into how UX and UI has looked over the years, which might give us a better idea of what these concepts will look like moving forward. Jared describes a term called "The UX Tipping Point", with great actionable steps on how to get there.
In the past, designers had to fight for a seat at the table. If today you’re not starting from a place of advocating for user experience (like they were 10 years ago), they’re likely not starting at that tipping point. As a result, designers still have to ensure that the role of UX matures within the company, as well as the understanding of what makes UX important. When an organization hits the last stage, and fully embraces UX design from everything the company does, they fully hit The UX Tipping Point.